AM- Banking

We are looking for a Candidate with Operations experience who would be responsible for leading all activities in a process. Candidate will function as a Front-Line Manager who will keep a close tab on the daily performance metrics, drive performance management and drive new ideas for improvement in execution and streamlining

Responsibilities

In this role, you will be responsible for
• Leading day to day operations and dealing with process metrics
• Developing highly motivated teams and lively work environment
• Identifying process anomalies and get them fixed via conceptualization and brainstorming
• Driving efficiency in teams every year
• Communicating efficiently with client and the process management on issues related to the subject
• Providing Critical VOC / observations or bringing up patterns to the business in case of any anomalies
• Being able to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
• Work with customers with a problem solving bent of mind To be able to understand customer issues and provide solutions to improve customer experience
• Being able to influence and cultivate organizational change in teams

Qualifications we seek in you Minimum qualifications
• Any graduate (preferably Commerce)
• Meaningful experience in banking operations End to end knowledge of Lending life cycle
• Subject matter understanding of Personal and Retail Banking
• Experience with Six Sigma tools

Preferred qualifications
• Excellent Social skills.
• Experience in leading a banking process
• Excellent interpersonal skills
• Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations
• Excellent client handling skills to deliver high quality experience to customers
• Must demonstrate high level of personal integrity
• Must demonstrate a high level of agility, flexibility, self-motivation and energy