AM Banking

We are looking for a Candidate with Operations experience who would be responsible for leading all activities in a process Candidate will function as a FrontLine Manager who will keep a close tab on the daily performance metrics drive performance management and drive new ideas for improvement in execution and streamlining Responsibilities In this role you will be responsible for Leading day to day operations and dealing with process metrics Developing highly motivated teams and lively work environment Identifying process anomalies and get them fixed via conceptualization and brainstorming Driving efficiency in teams every year Communicating efficiently with client and the process management on issues related to the subject Providing Critical VOC observations or bringing up patterns to the business in case of any anomalies Being able to work and operate in a high volume and timeline environment to meet Service Level Agreements customer demands Work with customers with a problem solving bent of mind To be able to understand customer issues and provide solutions to improve customer experience Being able to influence and cultivate organizational change in teams Qualifications we seek in you Minimum qualifications Any graduate preferably Commerce Meaningful experience in banking operations End to end knowledge of Lending life cycle Subject matter understanding of Personal and Retail Banking Experience with Six Sigma tools Preferred qualifications Excellent Social skills Experience in leading a banking process Excellent interpersonal skills Excellent analytical skills MIS understanding have a good knowledge of PowerPoint presentations Excellent client handling skills to deliver high quality experience to customers Must demonstrate high level of personal integrity Must demonstrate a high level of agility flexibility selfmotivation and energy