AGM - Telecalling
Published date: 2026/11/06
- Location: New Delhi, Delhi, India
Role
Telecalling Manager
Job Level/ Designation
M2
Function / Department
CS
Location
Delhi
Job Purpose
Overall responsibility of managing collection through outbound call center
Key Result Areas/Accountabilities
• Collections
• Managing collection through outbound call center
• Churn management
• Reduction of field allocation
• Ensue meeting collection target
Core Competencies, Knowledge, Experience
• Collections - Mobiltiy Collection Retail, Forward Flow, Cost of Active collection - Thru Outbound Call Center
Customer Churn management - Invol Churn, TNPSNPS, MNP Canc
Postpaid Experience - Reduction of Field Allocation, Digital Payment Penetration
Ensure Active Collections Targets are achieved.
Must have technical / professional qualifications
• Graduate /MBA
• 4-6 years on role experience
Telecalling Manager
Job Level/ Designation
M2
Function / Department
CS
Location
Delhi
Job Purpose
Overall responsibility of managing collection through outbound call center
Key Result Areas/Accountabilities
• Collections
• Managing collection through outbound call center
• Churn management
• Reduction of field allocation
• Ensue meeting collection target
Core Competencies, Knowledge, Experience
• Collections - Mobiltiy Collection Retail, Forward Flow, Cost of Active collection - Thru Outbound Call Center
Customer Churn management - Invol Churn, TNPSNPS, MNP Canc
Postpaid Experience - Reduction of Field Allocation, Digital Payment Penetration
Ensure Active Collections Targets are achieved.
Must have technical / professional qualifications
• Graduate /MBA
• 4-6 years on role experience
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