AGM - Retail Operations
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
Role
Area Retail Lead
Function / Department
Retail
Location
Anywhere in Gujarat
Band
M2
Job Purpose
• Drive Customer First agenda (Focus on unmatched Customer Experience )
• Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
• Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
• Deliver big bets for driving future growth (strategic thrust areas)
Key Result Areas/Accountabilities
• Champion TNPS @ Retail to make it a way of life in the Zone
• Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS
• Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
• implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
• Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business
Core Competencies, Knowledge, Experience
• Analytical & Problem Solving Skill
• Bachelors/MBA with 8-10 Years of experience
Area Retail Lead
Function / Department
Retail
Location
Anywhere in Gujarat
Band
M2
Job Purpose
• Drive Customer First agenda (Focus on unmatched Customer Experience )
• Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
• Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
• Deliver big bets for driving future growth (strategic thrust areas)
Key Result Areas/Accountabilities
• Champion TNPS @ Retail to make it a way of life in the Zone
• Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS
• Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
• implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
• Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business
Core Competencies, Knowledge, Experience
• Analytical & Problem Solving Skill
• Bachelors/MBA with 8-10 Years of experience
6 page views
Related listings
-
Counter Sales Executive i-HUB Surat, Gujarat SuratCounter SalesSurat, Gujarat ₹15,000 - ₹20,000 a month Job Summary We are hiring Counter hashtag#Sales Executive for well known Modern Trade Retail Store @ Surat. Responsibilities and Duties 1. Display your products 2. Sale your products 3. Maintain customer datab...2026/11/09
-
Designation: sales executiveCounter Salespromote products and services to clients and negotiate contracts with the aim of maximizing profits Conducting market research to identify selling possibilities and evaluate customer needs Responsible for helping build up a business by identifying ne...2026/11/09
-
Sales OfficerCounter SalesSalesmen need to have thorough Knowledge of the Jewellery Products and their variant's weights & prices. Attending walk-in customers. Displaying various jewellery items. Listen to customer requirements and present the appropriate products. Buildi...2026/11/09