Admin Operations

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Mercer (Team - ANZ_Pension Admin) is seeking candidates for the following position based at the Gurgaon office.

Specialist

What can you expect?

We are looking to hire a Specialist in ANZ (Pension Admin)

The role will be responsible for daily work management and processing of various pension retirement administrative work, managing end-to-end activities of a member life cycle, communicating with the onshore business partners. Following the compliance guidelines internally and of client policies. Updating the AM, be part of process improvements and mentor the new members joining the team.

What is in it for you?

· Holidays (As Per the location)

· Shared Transport (Provided the address falls in service zone)

We will count on you for:

· Administration of retirement pension benefits

· Daily Work Management, processing and review

· Conducting Root Cause Analysis on incidents/escalations

· Preparation and ongoing management of Standard Operating Procedures/Process documents

· Written and verbal communication with onshore business partners

· Understand and deliver process trainings

· Ensuring compliance of all internal and client policies

· Providing timely updates to AM and Onshore counterparts

· Driving Process improvements

· Mentoring and coaching new hires

Note: Applicants should be flexible working in shifts

What you need to have:

Knowledge & Skills:
• Knowledge of Superannuation domain
• Shared e-mailbox management experience
• Good command on MS Office applications (MS-Excel, MS-Word)
• Problem solving skills and attention to detail
• Ability to multi task, self-starter
• Good understanding of legislative and procedural changes
• Exposure of new transition from different locations preferred

Eligibility:
• Minimum 3 years' experience overall

Education:
• Graduate

What makes you stand out?
• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Adaptable communicator, facilitator and problem solver
• High attention to detail
• Ability to multi-task and prioritize time effectively

About Mercer

At Mercer, we are a global force of around 25000+ unique individuals working together to make a difference in the lives of more than 115 million people every day by advancing their health, wealth

and careers.

We're in the business of creating more secure and rewarding futures for our clients and their employees — For more than 80 years, we've turned our insights into actions; Be it designing affordable health plans, or assuring income for retirement, or aligning workers with workforce needs, we've been united in our mission of enabling people around the globe to live, work, and retire well