Account/Operations Coordinator - BPO✓Ahmedabad

Account/Operations Coordinator - Calls

Mission & Purpose:

As an Account/Operations Coordinator on the Calls team, you'll be exposed to a variety of different clients and verticals supporting their campaigns and ensuring that we're meeting or exceeding their goals. You will be working cross-functionally with passionate, extremely talented individuals with opportunities for learning, growth, and mentorship. We are looking for a self-starter who is highly organized, has excellent communication and people skills, is highly motivated to learn, is a consummate team player, and loves working in a fast-paced environment.

• Develop an in-depth knowledge of client Key Performance Indicators (KPIs)

• Performance analysis of call buyer campaign performance and the ability to identify areas of growth or opportunities for optimizing based on advertiser KPIs

• Assist with on-boarding call buyers - facilitate the pre‐launch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch.

• Troubleshoot tracking issues and help resolve discrepancies.

• Ensure all campaign updates, payout changes, call center hours, call cap and concurrencies, tracking changes are facilitated internally in a timely manner

• Assist our Yield Manager with various operational tasks with call centers such as calling hours, state dialing lists, dialing cadence, agent performance and shifts, data implementation and API integrations

• Run Quality Assurance checks calls for both our internal call center and advertising partners

• Support Account Management through ad hoc reporting, data entry, finance requests and operations

• Work within a team environment, but balance priorities and manage workload independently

Candidate Must Haves:

• Tech savvy; comfortable using Excel and Google Sheets

• Past Call Tracking Platform experience

• Past CRM management & organization is a plus

• Familiarity with Data Analytics and API Management experience is a plus

• Must be detail-oriented, organized, and self-motivated