Account Protection Specialist
Published date: 2026/11/09
- Location: Gurgaon, Delhi ncr , India
What you’ll do
Ensure accurate analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis
Identify and investigate unauthorized/suspicious fraud claims and high-risk transactions within customer and merchant account
Review fraud disputes through merchant contact & requesting additional documentation and executing merchant chargebacks
Ensure each Merchant chargeback dispute request is handled in a timely & accurate manner
Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
Analyze complex information and make sound decisions
Continue to monitor current trends in Fraud landscape, suggest preventive & corrective measures
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
Balance customer interests with the interests of American Express
Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction
Communicates effectively, oral and written, to review and document necessary information
Ensure accurate analysis of fraud claims and make sound decisions to approve or decline the same through systematic analysis
Identify and investigate unauthorized/suspicious fraud claims and high-risk transactions within customer and merchant account
Review fraud disputes through merchant contact & requesting additional documentation and executing merchant chargebacks
Ensure each Merchant chargeback dispute request is handled in a timely & accurate manner
Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
Analyze complex information and make sound decisions
Continue to monitor current trends in Fraud landscape, suggest preventive & corrective measures
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
Balance customer interests with the interests of American Express
Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction
Communicates effectively, oral and written, to review and document necessary information
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