Account Manager

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Avegen is a digital healthcare company empowering individuals to take control of their health and supporting healthcare professionals in delivering life-changing care. Avegen’s core product, HealthMachine®, is a cloud-hosted, next-generation digital healthcare engine for pioneers in digital healthcare, including healthcare providers and pharmaceutical companies, to deploy high-quality robust digital care solutions efficiently and effectively. We are ISO27001, ISO13485, and Cyber essentials certified; compliant with NHS Data protection toolkit and GDPR.

Job Summary:

The Account Manager is responsible for overseeing the delivery of our healthcare

platform and programs, at a range of partners and clients within Europe and India. Responsibility starts with identifying the exact requirements of the client, setting-up project plans & managing the implementation project, liaising with internal stakeholders to meet the requirements, and training the partners on the delivery of the care program.

Moreover, this person will be partially responsible for supporting and helping clients with any change requests after implementation. The ideal candidate has 2+ years of experience in managing multi-stakeholder projects, works completely independently, is detail-oriented, customer oriented and has great communication skills. We are looking for an extrovert candidate that has great team working skills and an entrepreneurial attitude to get things done.

Responsibilities:
• Client / partner interaction & requirement gathering
• Coordinate, deliver and track the project lifecycle
• Develop comprehensive, customised implementation project plans in consultation with customers and the internal team
• Coordinate on-site and remote training (when and if required)
• Analyse feedback on implementation projects & training sessions to improve customer satisfaction

Qualifications:
• Master’s degree, preferred with a business or healthcare focus.
• 2+ years of Project Management experience, with direct client interactions (e.g. project management)
• Highly adept with technology, and quick to learn new technologies
• Experience with and ability to communicate across all levels of an organization, excellent written and spoken communication skills
• English fluency required
• Highly independent and experience with setting & managing own to-dos and deadlines
• Entrepreneurial drive: Solution finder & go-getter