A Global MNC BPO.
Published date: 2026/11/08
- Location: Mumbai, Maharashtra, India
Leads the Global WFM COE (Forecasting, Scheduling and RFP / RFI Solutions) Develops creative WFM solutions to suit & address prospective customers’ business problems.Works closely with various stakeholders & supports with creative WFM solutions.Required Candidate profileCurrently working as AVP WFM.Working on WFM tools like NICE, Verint, Aspect, etcUnderstanding of statistical models & new gen technology used in Call Centre forecasting and scheduling solutions.
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